Return Policy
We understand that clothing may occasionally not be the right fit. Return requests are reviewed according to the condition of the item, the reason for the request and the circumstances of the order.
Do not send a parcel to an address unless Zyrenvo™ Customer Support has provided or confirmed the appropriate return instructions.
Requesting a Return
Contact service@zyrenvo.com and include your order number, the item concerned and a brief explanation of the reason for the return.
Item Condition
Unless the return relates to a confirmed product problem, clothing should generally be returned in suitable condition, unworn beyond reasonable inspection, unwashed and with original product labels or packaging where reasonably applicable.
Items That May Require Additional Review
Items showing signs of extended wear, washing, alteration, staining, fragrance, cosmetic marks, deliberate damage or use inconsistent with normal inspection may require additional review before a return can be accepted.
Incorrect, Damaged or Problematic Items
If you receive an incorrect item or a product with an identifiable issue, contact us with photographs of the item, packaging and shipping label where possible. Our team will review the information and provide appropriate instructions.
Color & Fit
Minor color differences may occur because of photography, lighting, screen settings or normal fabric variation. Customers should review available measurements and size information before ordering, as fit may differ between styles.
Refund Processing
Where a refund is approved, it will be processed through the applicable payment method or other agreed method according to the circumstances of the order. Processing times may vary by financial institution or payment provider.
Return Shipping
Responsibility for return shipping may depend on the reason for the return and applicable customer rights. Please follow the instructions provided by our support team before shipping any item.
Shanghai Feiling Network Technology Co., Ltd
Legal Representative: Cai Zhongyuan
service@zyrenvo.com
+86 755 8252 1822
Customer Service Hours: 8:00 AM – 10:00 PM
Room 101-A, 1027 Wangqiao Road, Pudong New Area, Shanghai